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Privacy Policy

Introduction

At The Nine Minds, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, including our website, Microsoft Teams SMS service, and other communication platforms. This policy applies to all users, including customers, partners, and website visitors. By using our services, you agree to the practices described in this Privacy Policy.

Last updated: June 16, 2025

Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties, as follows:

  • Personal Information: This includes your name, email address, phone number, or other contact details you provide when you engage with our services, contact support, or participate in the Text Message Service.
  • Communication Data: For the Text Message Service, we collect your phone number and message content for person-to-person communication. For other services, we may collect email or chat content.
  • Usage Data: We collect information about how you interact with our services, such as IP addresses, browser types, pages visited, and timestamps, typically through cookies or similar technologies.
  • Third-Party Data: We may receive information from partners or service providers (e.g., SMS platform providers) to facilitate our services.
  • We do not collect sensitive information (e.g., financial or health data) unless explicitly required and consented to for specific services.

How We Use Your Information

We use your information to:

  • Provide and improve our services, such as delivering person-to-person SMS messages, responding to inquiries, or maintaining our website.
  • Communicate with you, including sending service-related updates or responding to support requests.
  • Analyze usage patterns to enhance user experience and service performance.
  • Comply with legal obligations, such as the Telephone Consumer Protection Act (TCPA) or other regulations.
  • Protect our rights, property, or safety, and that of our users or partners.

How We Share Your Information

We do not sell or share your personal information for marketing or promotional purposes. We may share your information in the following cases:

  • Service Providers: Trusted vendors (e.g., SMS or cloud service providers) who assist in delivering our services may access your information under strict confidentiality agreements.
  • Legal Compliance: We may disclose information to comply with laws, regulations, or governmental requests, or to protect our rights or property.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to a successor entity with similar privacy protections.
  • With Your Consent: We may share information with third parties if you explicitly consent.

Text messaging originator opt-in data and consent for the Text Message Service will not be shared with any third parties.

Data Security

We take precautions to maintain the security, confidentiality, and integrity of the information we collect. Such measures include access controls designed to limit access to the information to those that need it. We also employ various security technologies to protect the information stored on our systems, and we routinely test our security measures to ensure that they remain operational and effective.

Your Rights and Choices

You have the following rights and choices:

  • Opt-Out: For the Text Message Service, reply STOP to unsubscribe from messages from a specific employee’s number. For email communications, use the unsubscribe link in our emails.
  • Access and Correction: Request access to or correction of your personal information by contacting support@thenineminds.com.
  • Deletion: Request deletion of your information, subject to legal retention requirements, by emailing support@thenineminds.com.

If you are in a jurisdiction with specific privacy laws (e.g., GDPR for EU residents), you may have additional rights, such as restricting processing or lodging a complaint with a data protection authority. Contact us for details.

International Data Transfers

Our services are operated in the United States. If you are outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ. By using our services, you consent to this transfer.

Retention of Information

We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. For the Text Message Service, if you opt out, your phone number is stored in a suppression list to prevent further messages unless you opt back in.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted at https://www.thenineminds.com/privacy-policy, and significant changes may be communicated via email or SMS. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions, support, or requests regarding this Privacy Policy, contact us at:
Email: support@thenineminds.com
Website: https://www.thenineminds.com/contact-us/

Thank you for trusting The Nine Minds with your personal information. We are dedicated to protecting your privacy while providing exceptional services.